FAQs

Delivery

UK - All UK deliveries are sent via Royal Mail 1st Class Service (3-7 days). Deliveries under £20 cost flat fee of £1.50. Deliveries over £20 are free.

WORLDWIDE - All deliveries are sent via Royal Mail Air Mail (5-12 days). Deliveries cost flat fee of £3.50 for EU countries, £4.50 for rest of the world.

Please note that due to COVID deliveries are taking a little longer. But don't worry - we try to get your goodies out to you as soon as possible!

 

Returns

We only accept returns if you believe that your items arrived faulty/damaged, in this case you have 7 days to contact us. The faulty items should then be returned to us in 14 working days.

If your items have been damaged due to wear then this will not be regarded as faulty/damaged.

We are not responsible for loss of post due to incorrect address details. Please double check that your address is correct before confirming your order.

 

Jewellery Care

Most of our items are made from silver plated metal. Sulphur is the main culprit in causing silver to tarnish. You can decrease tarnish build up in between wearings by minimising exposure to the air and humidity.

We send our items in air tight self seal bags which are great to keep your items stored in to prevent tarnish. Also silver doesn’t keep its last if it has long contact with water, please avoid showering or swimming while wear the jewellery.

 

Social Media

Instagram: @hanasdesigns

Twitter: @hanasdesigns

Pinterest www.pinterest.co.uk/hanasdesigns

At HΛNΛS. we love customer photos of your goodies, please use the hashtag #hanasdesigns for a chance to be featured on one of our social media accounts or our website.