Shipping and FAQ's
How is my order shipped?
All UK deliveries are sent via Royal Mail 1st Class Service.
All worldwide deliveries are sent via Royal Mail International Delivery.
How much does shipping cost?
UK postage flat fee - £1.50. Free for orders over £20.
European postage flat fee - £3.50
Rest of the world postage flat fee - £4.50
How long will my order take to arrive?
Orders can take anywhere from 3-7 days in the UK and 5-12 days internationally. But we try to get your goodies out to you as soon as possible!
Please note that due to COVID deliveries are taking a little longer. But don't worry - we try to get your goodies out to you as soon as possible!
I'm not from the UK, can I pay in my local currency?
We support shopping in many different currencies. Check at the bottom of the page to see if your local currency is supported.
Can I return my item?
We only accept returns if you believe that your items arrived faulty/damaged, in this case you have 7 days to contact us. The faulty items should then be returned to us in 14 working days.
If your items have been damaged due to wear then this will not be regarded as faulty/damaged.
My order has not yet arrived and it has been longer than expected, what can I do?
If your order has taken longer than expected to arrive, please first check any places where the delivery courier may have left the item. If you still cannot find your item, please get in touch. Unfortunately, we are not responsible for loss of post due to incorrect address details. Please double check that your address is correct before confirming your order.
How can I look after my item?
Most of our items are made from silver plated metal. Sulphur is the main culprit in causing silver to tarnish. You can decrease tarnish build up in between wearings by minimising exposure to the air and humidity.
We send our items in air tight self seal bags which are great to keep your items stored in to prevent tarnish. Also silver doesn’t keep its last if it has long contact with water, please avoid showering or swimming while wear the jewellery.
How can I follow HΛNΛS?
Our social media links are as follows:
At HΛNΛS. we love customer photos of your goodies, please use the hashtag #hanasdesigns for a chance to be featured on one of our social media accounts or our website.
Can I stock HΛNΛS in my shop?
Of course! Please get in contact with us using the Contact page.